Return & Refund policy
Grab2Buy LLC is registered in the United States, with operations and correspondence handled from North Carolina, USA.
At Grab2Buy LLC, we strive to ensure customer satisfaction. We offer a straightforward return and refund policy for orders within the United States.
We stand behind the quality of our products and aim to resolve all customer concerns fairly and quickly.
Damaged or Defective Items
Grab2Buy LLC will issue a full refund for products damaged during shipping. Please email support@grab2buy.com with your order number and clear photos of the damaged product within 3 days of delivery to be eligible.
Returns for Other Reasons
If the product is not damaged but you wish to return it for another reason, we accept returns at our U.S. processing center within 14 days of delivery.
Return Options
a. Grab2Buy Return Label – We can generate a prepaid label. Buyers will ship the products using the Grab2Buy return label to our U.S. Returns Center. A refund will be issued after deducting both the original shipping cost and the return shipping cost for the items they return.
b. Self-Return Option – You may ship the product back at your own cost. We refund the product price only, excluding shipping fees.
Return Address
Grab2Buy LLC – Returns Dept.
3609 Drafton Dr
Raleigh, NC 27610
United States
Condition of Returned Items
Returned items must be unused, in original packaging, and include all accessories or manuals.
Refund Timeline
Refunds are processed within 7 business days after the returned item is received and inspected. Funds are credited back to the original payment method.
Once your refund is issued, you will receive a confirmation email.
Exceptions – Food and Perishable Items
Due to safety and hygiene reasons, food and perishable items are not eligible for returns. However, if your item arrives damaged or defective, please contact us and we will resolve the issue promptly.
Restocking Fees
We do not charge any restocking fees for returns.
Abuse of Return Policy
Grab2Buy LLC may refuse service or returns in cases of repeated abuse of this policy.
Questions
• Need help with a return or exchange? Contact our support team and include your order number for faster assistance.
Contact Us
Grab2Buy LLC
📞 Phone: +1 (332) 265-4166
💬 WhatsApp: +1 (332) 265-4166
📧 Email: support@grab2buy.com
📍 Address: 3609 Drafton Dr, Raleigh, NC 27610, United States